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Frequently Asked Questions

This is why we recognize that patients may want to ask questions privately or anonymously at times, especially if the answers they receive are sensitive or personal. We've compiled the most frequently asked questions from live chat, email, and phone inquiries in this FAQ section.

Yes, we advise you to create a customer account for better management of shipping address, order history, order tracking, transaction history, etc. 

18% Vat (Value added tax) is applied when you paying with Credit Card / Debit Card. Our business is operated from the United Kingdom. So we have to pay the sales tax/ vat according to the UK sales/vat rule set by the UK government. 

You will not have to pay any tax or vat if you pay for your order using the following methods

1. Bank Transfer

2. Western Union

3. Money Gram

4. Bitcoin

If you are having problems receiving email from us please try the following:
1.Ensure your email address is correct in your account

2. If you are using Gmail , Please look into the Promotional or All Mail  folder.

3. Check your SPAM filters and junk mail box 
4. Add [email protected] to your mail server's white list
5. Try using another email address from a different service provider .

If you have checked all of the above and are still having problems receiving our emails then contact us and we will be glad to help your solve the problem.

You can track your order from this page . Additionally, you can track the USPS tracking code at www.usps.com and Royalmail tracking code at www.royalmail.com.

  •         Payment By Credit Card / Debit Card
  •         Payment by Bitcoin
  •         Payment by Bank Transfer
  •         Payment by Western Union
  •         Payment by MoneyGram

18% UK sales tax is applicable on payments made by Credit card / Debit Card.




If you need detailed instruction to send bank transfer please visit this page 

You Can use western union , MoneyGram, Xoom to send us fastest bank transfer with the bank transfer recipient information provided to you. Bank transfer by western union , money gram takes mostly 5-10 minutes to be credited into our bank account.  Also it has a very lower bank transfer fees than traditional bank wire transfer.

Currently, we provide 5 types of shipping method 

USPS: We use this carrier to ship products from our US stock. Delivery Time - 3-5 Days ( for American Residents  )

ROYAL MAIL: Delivery Time 3-5 Days ( For United Kingdom Residents )

EXPRESS MAIL SERVICE Delivery Time 5-7 Days (for all other destinations except USA and UK)

La Poste: Products Shipped From France. Delivery time to US and UK is 7 days and 7-10 days for all other destinations.

RMS (Registered Mail Service) - Products shipped from the Philippines. Delivery time is 10-15 days to any destination. 

All shipping methods are trackable . Shipping cost for all methods flat fee $45.

We have clearly stated the product location of each product for your better understanding. 

3-5 Days for US Residents by USPS 

3-5 Days for UK Residents by Royal Mail

5-7 Days for all other destinations except US and UK . 

Yes we have a return policy. Please contact our support team to initiate a return ( if needed)

We ship from

  • USA 
  • The United Kingdom.
  • France
  • Philippines

Stock location is clearly stated in each product specification tab for your better information.

All packages are shipped in plain packaging to protect your privacy. All order packaging is 100% discreet And we do not mention any consignment details on the package as well.We ensure that all packages are shipped with maximum discretion. Products are removed from their original card boxes and repacked with extreme care and precaution, specifically to minimize shipment volume. Our website name is not indicated on any package to ensure maximum discretion and highest probability of successful delivery.

 We process and dispatch your order within the next 24-72 hours after successful payment and order approval. Orders placed on Sunday and Saturday will be processed next Monday. 

Yes - Delivery is guaranteed.All products at our site are available to be shipped - that means we have them in stock and can provide them to you immediately. All orders are dispatched within 1-2 days , most orders are shipped within 24 hours. All weekend orders, are dispatched on Monday. We do our best to ensure that your order is shipped promptly! In the unlikely event that your order has not arrived within 10 business days for EMS , Royal Mail, USPS , you may use any of the following contact methods:

  1. reply to our e-mail ,
  2. submit a request on the web-site.
  3.  call our support team and we will immediately find a solution to rectify the situation!
  4. We do not take responsibility of seized parcels at Australian customs. Australian customers will have to order at their own responsibility.

No. It will be left in your mailbox or mail slot of your door.

prescription is not required. Medication should be available for all. 

You Can use western union , MoneyGram, Xoom to send us fastest bank transfer with the bank transfer recipient information provided to you. Bank transfer by western union , money gram takes mostly 5-10 minutes to be credited into our bank account. Also it has a very lower bank transfer fees than traditional bank wire transfer.

Sure, you will receive a confirmation to your email and Text Message sent to your mobile phone within next few minutes. If you are unable to locate the emails sent from us , please check your email spam folder. 

Yes We will send you a tracking code by email and Text Message sent to your mobile. Please make sure you input correct mobile number. 

we send only finest condition in bubble wrapped and protective enough packaging. So if the pills you found broken then you have to consider it was shipment fault.Please contact our customer care department informing the matter with a photograph taken of the broken medicines.We will add all broken pills on your next order from us. 

Please login to your account in offshorepharmacy.us. Click on "MY ACCOUNT", then click on the button "Order History". To view the status history, comments and tracking data of an order click on "View Details". You can print an Invoice by clicking on "Print Invoice" on the Order details page.

There are 3 options to do that:

  • check the status from the website (Account)
  • Contact our support team by Live chat or contact form 
  • Call or text our customer care 
If you miss some important information about your order, please contact www.offshorepharmacy.us support service. You may write a message to our online support or call us at working hours.contact us within 24 hour of order placement
Selling high quality medicines is the subject of our primary concern. The logic is very simple: the better the quality of goods is, the more customers we have. Thus we are very attentive and selective in the choice of the supplier, the quality of goods is thoroughly tested
The expiry date is mentioned on each blister. It is different for different batches. The shelf life is 1-5 years from the date of manufacture and would differ from batch to batch depending on when they were manufactured.

you can cancel your order within 24 hours after placing order. If you cancel your order before shipment your payment will be refunded.we will not refund your order after the order is sent out for shipping. If you need to cancel your order please contact support team.

The products we sell are in stock for immediate delivery. However we have to check your order first to make sure that the shipping information is correct, after that the product you have ordered is packed and only then it is sent out. All these procedures take about 1-2 working days maximum.
We will be glad to consider your proposal. Please send the details to our e-mail address. Please, be informed that the products you offer should comply with the quality requirements.
No unfortunately we are unable to offer any samples of the medication we provide. We do however offer free pills with certain payment options including Bitcoin.
Yes we offer free shipping , if you order total is more than $600
We offer flat shipping cost $45 on all shipping methods.We provide free shipping on Orders over $600 .
In contrast to traditional brick-and-mortar pharmacies, we can supply sleeping medications for a fraction of the cost. Due to our low overhead, we are able to provide sleeping tablets at the most competitive pricing.