This is why we recognize that patients may want to ask questions privately or anonymously at times, especially if the answers they receive are sensitive or personal. We've compiled the most frequently asked questions from live chat, email, and phone inquiries in this FAQ section.
Yes, we advise you to create a customer account for better management of shipping address, order history, order tracking, transaction history, etc.
18% Vat (Value added tax) is applied when you paying with Credit Card / Debit Card. Our business is operated from the United Kingdom. So we have to pay the sales tax/ vat according to the UK sales/vat rule set by the UK government.
You will not have to pay any tax or vat if you pay for your order using the following methods
1. Bank Transfer
2. Zelle
3. Cryptocurrency
If you are having problems receiving email from us please try the following:
1.Ensure your email address is correct in your account
2. If you are using Gmail , Please look into the Promotional or All Mail folder.
3. Check your SPAM filters and junk mail box
4. Add [email protected] to your mail server's white list
5. Try using another email address from a different service provider .
If you have checked all of the above and are still having problems receiving our emails then contact us and we will be glad to help your solve the problem.
You can track your order from this page . Additionally, you can track the USPS tracking code at www.usps.com and Royalmail tracking code at www.royalmail.com.
- Payment By Credit Card / Debit Card
- Payment by Bitcoin
- Payment by Zelle
- Payment by Bank Wire Transfer
18% UK sales tax is applicable on payments made by Credit card / Debit Card.
You Can use zelle to send us fastest bank transfer with recipient information provided by our team. Zelle is available for only US customers. UK customers , can send us local bank transfer to our Local Bank account in UK. For EU customers we provide SEPA details. Please contact support team via livechat or email for more details.
Currently, we provide 5 types of shipping method
USPS: We use this carrier to ship products from our US stock. Delivery Time - 3-5 Days ( for American Residents )
ROYAL MAIL: Delivery Time 3-5 Days ( For United Kingdom Residents )
EXPRESS MAIL SERVICE Delivery Time 5-7 Days (for all other destinations except USA and UK)
La Poste: Products Shipped From France. Delivery time to US and UK is 7 days and 7-10 days for all other destinations.
RMS (Registered Mail Service) - Products shipped from the Philippines. Delivery time is 10-15 days to any destination.
All shipping methods are trackable . Shipping cost for all methods flat fee $45.
We have clearly stated the product location of each product for your better understanding.
3-5 Days for US Residents by USPS
3-5 Days for UK Residents by Royal Mail
5-7 Days for all other destinations except US and UK .
Yes we have a return policy. Please contact our support team to initiate a return ( if needed)
We ship from
- USA
- The United Kingdom.
- France
- Philippines
Stock location is clearly stated in each product specification tab for your better information.
We process and dispatch your order within the next 24-72 hours after successful payment and order approval. Orders placed on Sunday and Saturday will be processed next Monday.
Yes - Delivery is guaranteed.All products at our site are available to be shipped - that means we have them in stock and can provide them to you immediately. All orders are dispatched within 1-2 days , most orders are shipped within 24 hours. All weekend orders, are dispatched on Monday. We do our best to ensure that your order is shipped promptly! In the unlikely event that your order has not arrived within 10 business days for EMS , Royal Mail, USPS , you may use any of the following contact methods:
- reply to our e-mail ,
- submit a request on the web-site,
- use our Support Center web-site and submit a ticket after logging in,
- or just call our support team and we will immediately find a solution to rectify the situation!
- We do not take responsibility of seized parcels at Australian customs. Australian customers will have to order at their own responsibility.
No. It will be left in your mailbox or mail slot of your door.
- please use "Recover password" option.
- if you are still having difficulty logging in please contact our support department.
prescription is not required. Medication should be available for all.
You Can use western union , MoneyGram, Xoom to send us fastest bank transfer with the bank transfer recipient information provided to you. Bank transfer by western union , money gram takes mostly 5-10 minutes to be credited into our bank account. Also it has a very lower bank transfer fees than traditional bank wire transfer.
Sure, you will receive a confirmation to your email and Text Message sent to your mobile phone within next few minutes. If you are unable to locate the emails sent from us , please check your email spam folder.
Yes We will send you a tracking code by email and Text Message sent to your mobile. Please make sure you input correct mobile number.
we send only finest condition in bubble wrapped and protective enough packaging. So if the pills you found broken then you have to consider it was shipment fault.Please contact our customer care department informing the matter with a photograph taken of the broken medicines.We will add all broken pills on your next order from us.
Please login to your account in offshorepharmacy.us. Click on "MY ACCOUNT", then click on the button "Order History". To view the status history, comments and tracking data of an order click on "View Details". You can print an Invoice by clicking on "Print Invoice" on the Order details page.
There are 3 options to do that:
- check the status from the website (Account)
- Contact our support team by Live chat or contact form
- Call or text our customer care
you can cancel your order within 24 hours after placing order. If you cancel your order before shipment your payment will be refunded.we will not refund your order after the order is sent out for shipping. If you need to cancel your order please contact support team.